FAQs

Thank you for supporting White Wolf! Whilst we strive to respond to all enquiries as promptly as possible, if you haven't found the answer below, email our Customer Service team at info@whitewolfnutrition.com

My Order

Your support is greatly appreciated and we're committed to ensuring your satisfaction with every order.

Orders placed before 1pm AEST from Monday to Friday are typically dispatched on the same day from our warehouse in Victoria, Australia.

Once your order is packed, we'll send you an email containing a tracking number with Australia Post. At this point, your items are on their way, entrusted to the reliable services of Australia Post. You can use the tracking number to monitor your delivery's progress. Please note that we do not have control over the delivery process once it is in the hands of Australia Post. We are here to help as much as possible though so please email our Customer Service team if Australia Post doesn't have any answers for you.

Only one discount code per order will be accepted in our online checkout.

Our subscriptions and bundles are considered a promotion and only one can apply per order.

• To apply a promo code, please enter it in the cart before finalising your payment. If the promotion includes a discounted or free product, sometimes you must manually add this item to your cart as it will not be automatically included.

• Additionally, some of our codes may be linked to specific accounts, so make sure to log in using the email address associated with your account to ensure the code is valid.

• If the code still isn't working, please try a different browser (Chrome/Safari) or try switching from your mobile phone to a desktop computer.

• If you're expecting a promo code in an email, don't forget to check your spam and junk mail folders.

• Just for our Wolfpack - Use the code WOLFPACK and enjoy a fantastic $25 discount on any order over $100! Keep in mind that this is a one-time offer.

Still encountering issues? Please send us a screenshot of any error messages along with the contents of your cart to info@whitewolfnutrition.com. We're committed to resolving any issues promptly.

As the Recipient, you have the option to modify the delivery address through Australia Post (up to a certain point in time). However, as the Sender, White Wolf is unable to make this alteration on your behalf. Please contact Australia Post for more information. Please ensure your delivery address and email entered is correct before completing your order, as we do not offer postage refunds on the incorrect address entered.

We pick and pack your orders as fast as possible, so please ensure you order the correct items. Please email info@whitewolfnutrition.com immediately and we will work hard to accommodate your change. Please be aware that if your order has already been processed and you wish to cancel or modify it, you will need to cover the postage costs for returning the items.

We pick and pack your orders as fast as possible, so please ensure you order the correct items. Please email info@whitewolfnutrition.com immediately and we will work hard to accommodate your change. Please be aware that if your order has already been processed and you wish to modify it, you will need to cover the postage costs for returning the items.

We're truly sorry to hear about the mix-up with your order. Sometimes these errors occur, but rest assured, we're here to resolve it quickly. To rectify the issue email info@whitewolfnutrition.com. Please include your order number and product details. We can post the missing item out to you ASAP.

Please email us at info@whitewolfnutrition.com, include your order number with details and photos of the damaged product and we will be in contact as soon as possible. You can also use this online form to submit the information and photos.

Your feedback is important to us. You're welcome to share your thoughts by leaving a review on our website or emailing our Customer Service team. You'll find the review section at the bottom of each product page.

For all other enquiries, our dedicated Customer Service team is here to help at  info@whitewolfnutrition.com 

SUBSCRIPTIONS

Our 'Subscribe & Save' program is designed to provide our valued customers with exclusive discounts. Select products from our store can be set up on a subscription basis, with delivery intervals of your choice, ranging from 14 to 90 days.

Yes, please note that to maintain fairness and the integrity of this program, there is a minimum requirement of two orders before a subscription can be cancelled. After your second order you can stop your subscription at any time.

You have the flexibility to edit (swapping flavours, add products, altering the frequency of deliveries), or skip your subscription at any time. It's as simple as accessing your order confirmation emails, which contain convenient links for managing your subscription settings. You can also manage your subscription by logging into your White Wolf account on this page. 

Please ensure any modifications to your Subscription are made at least 3 business days before your next scheduled order. Changes cannot be accommodated on the day the order is due to be processed.

Please note that to maintain fairness and the integrity of this program, there is a minimum requirement of two orders before a subscription can be cancelled. We require at least 3 business days prior to your next subscription order date to process a cancellation. Please email the details of your subscription to info@whitewolfnutrition.com with the subject line "SUBSCRIPTION CANCELLATION."

Please be aware that discount codes and special offers cannot be combined with our subscriptions, as our subscription service already offers discounted pricing.

For all other enquiries, our dedicated Customer Service team is here to help at  info@whitewolfnutrition.com 

ABOUT OUR PRODUCTS

Here you'll find essential information and answers to our most frequently asked questions regarding the unique qualities and benefits of our product range.

We are committed to developing only the highest quality products from clean and pure ingredients that deliver results, never compromise on taste, and support healthy lifestyles. From proteins to gut health support supplements, all our products are always made from non-GMO, 100% natural ingredients without any nasties or fillers. With supplements suitable for vegans and non-vegans alike, everything we put into our products has a purpose in supporting healthy lifestyles.

Yes, we have samples of our three Protein ranges and Greens available for purchase. You can purchase individual flavours or save money with a Sample Pack/Box:


• Natural & Lean Plant Protein Sample Bag (contains 8 flavours)
• All in One Pea Protein with Superfoods Sample Bag (contains 4 flavours)
• Whey Protein Samples (3 flavours available)
• 
Greens Sample Box (contains 5 flavours)

Pre Workouts - We reccomend storing your pre workout in the freezer as some ingredients in pre workouts are "hygroscopic" meaning they attract moisture.

All other products - Store in a cool dry place away from direct sunlight and ensure packaging is resealed after each use. Do not use a wet scoop.

Our vegan protein blends use the highest quality ingredients available and don't include any artificial ingredients. It should be an acceptable source of protein during pregnancy and breastfeeding for healthy women. As every pregnancy can be different, we do recommend that prior to taking our protein, pregnant and breastfeeding women should consult a physician or their health care professional to ensure our products are suitable for you.

Yes, some of our products contain caffeine. Here is the break down of each product containing Caffeine:

• Fat Burner/Shape Shifter = contains 150mg Caffeine per serve
• All Natural Pre Workout = contains 125mg per serve 
• Iced Coffee All In One Protein = contains less than 63mg per serve.

Yes, currently one of our products contain peanuts.

• Peanut Brittle - Natural & Lean Protein

As our products are made in a facility not exclusively dedicated to gluten-free, soy-free, egg-free, nut-free, and seed-free manufacturing we must include that particular line on our labels. Our manufacturing partner in regional NSW, produces a variety of items for different companies, including ours. As a small, family-operated business, we currently do not have our own dedicated manufacturing facility, but it's a goal we are excitedly working towards! Despite these limitations, we are committed to the highest standards of quality and safety. Our manufacturer is selected for their professionalism and dedication to maintaining rigorous cleaning processes between production runs and every measure is taken to prevent cross-contamination. Their cleaning procedures are thorough and meticulous, aimed at eliminating any risk of allergen residue in our products. 

We only use all natural sweeteners. Stevia is used in our powdered products and for Whitewolf Smart Energy we use Erythritol.

Mixing a scoop of our protein powder with your preferred liquid (and/or fruit, nuts or even coconut oil) can create a delicious and nutritious smoothie that serves as a great meal replacement. Additionally, our proteins are an excellent way to boost the protein content in your diet, complementing a healthy and active lifestyle. However, for optimal health, it's important to maintain a well-balanced diet rich in fresh, whole foods.

The Natural & Lean Plant Protein and the All-In-One Superfood Protein ranges from White Wolf Nutrition have distinct differences catering to various dietary and nutritional needs. We also have a Whey Protein boosted with Collagen.

Natural & Lean Plant Protein - available in 900g tub & 30g sample sizes
Protein Sources: It's a blend of organic pea, watermelon seed, and pumpkin seed proteins.
Flavours: Available in French Vanilla, Chocolate Malt, Banana Cinnamon, Caramel Swirl, Choc Mint Crisp, Strawberries & Cream, Coconut Rough, and Peanut Brittle.
Digestive Aids: Includes DigeZyme® digestive enzymes and LactoSpore® Probiotic for digestive health and gut flora balance.
Nutritional Focus: This range is vegan-friendly, low in carbohydrates, keto-friendly, and non-GMO. It's naturally sweetened and flavoured, free from fillers, gums, flours, gluten, dairy, and artificial additives.
Usage: Suitable for pre and post-exercise consumption, can be added to smoothies, or used in cooking. Each 900g container provides 30 serves.
Target Audience: Ideal for those seeking a lean protein source, particularly for those following a plant-based diet.

All-In-One Pea Protein packed with Superfoods - available in 400g, 1kg & 2.25kg bags & 30g sample sizes
Protein Sources: Typically includes a variety of plant-based proteins, often enriched with superfoods.
Additional Nutrients: Often packed with vitamins, minerals, and antioxidants derived from superfood ingredients.
Flavours: Available in Creamy Vanilla, Smooth Chocolate, Salted Caramel and Iced Coffee.
Digestive Aids: May include probiotics and digestive enzymes, similar to the Natural & Lean range, but with an added emphasis on the nutrient density from superfoods.
Nutritional Focus: Focuses on providing a holistic nutritional profile, combining the benefits of protein with the additional health benefits of superfoods.
Usage: Generally used by individuals looking to supplement their diet with additional nutrients alongside their protein intake.
Target Audience: Suitable for those looking for more than just protein in their supplement, such as additional vitamins and antioxidants for overall health.

Both ranges cater to health-conscious individuals, but the key difference lies in their nutritional composition and focus. The Natural & Lean Plant Protein is more focused on providing a pure, lean protein source, while the All-In-One Superfood Protein is geared towards a broader nutritional spectrum, combining protein with the health benefits of superfoods.

There are many reasons why people are turning to vegan, plant-based protein. For many it aligns with their personal values, but for many others who suffer from dairy intolerances, vegan protein powder helps them avoid discomfort and bloating. Vegan protein has been shown to be just as effective as traditional animal-derived protein in increasing muscle mass. Plus, vegan protein powders are often higher in fibre and perform exceptionally well in various recipes!

Whey protein is one of the most common fitness supplements available. It's been researched and scientific evidence shows it can be effective in building lean muscle mass, improving strength and shedding fat. 

Dietary protein is essential for maintaining normal metabolic functions in the body. Proteins are made up of building blocks known as amino acids. These amino acids are especially important for growth and repair of tissues and well as being used to create enzymes and hormones. Our carefully crafted Whey Better Protein blend may be supplemented to help build muscle, improve your hair, skin and nails, as well as supporting your digestive system. 

This depends largely on your health and wellness goals. Protein powder is commonly taken for muscle building, for dietary supplementation, for weight loss or for performance improvement. Often this protein is great to be consumed before you hit the gym, as a morning/afternoon snack or in between meals. But it’s best to speak to your healthcare professional if you are unsure how often to take your protein powder.

Yes, our superfood blend added to our proteins are organic.

Although we only source the highest quality whey protein from Australian grass feed, free range cows that is free from hormones, GMO’s and pesticides our whey protein is not certified organic.

Whilst our proteins and supplements are designed by professionals and made with all natural ingredients, they are unfortunately not Halal or Kosher Certified.

To prevent further clumping happening with your PR3, we highly recommend storing it in the freezer or fridge. Please know that the clumping is due to the highly hygroscopic nature of some of the ingredients we use, which can cause the powder to absorb moisture from the air and clump together. This is a direct result of our commitment to using natural ingredients and avoiding artificial preservatives. However, we want to reassure you that the effectiveness and quality of the product are not affected by this clumping. But it does make it incredibly difficult to blend! 

Yes. We have worked very hard to formulate a great tasting fat burner that actually works with amazing natural Fat burning ingredients that are scientifically proven, and clinically dosed.

Pre workout is a common fitness supplement intended to be taken shortly before a workout to improve athletic performance, by providing energy and increasing endurance. It is also commonly taken to extend the amount of time before muscle fatigue.

Fat burners are designed to support weight loss efforts by potentially increasing metabolism, enhancing energy levels, and suppressing appetite. They may aid in more efficient fat burning during exercise. However, it's important to use them in conjunction with a balanced diet and regular exercise for effective results. Always consult with a healthcare professional before starting any new supplement regimen 

Pre Workouts and Fat Burners can be taken at any point during the day, except they provide the most benefits when taken just before a workout. We recommend not taking a pre workout in the evenings to avoid disrupting sleep.

How you take pre workout largely depends on your tolerance to caffeine and other stimulants. For most, it's not recommended to eat a meal before your workout to avoid feeling ill and suffering from fatigue. But if you are particularly sensitive to pre workout, consuming it alongside something light to eat might help. If you're not sure how to best take pre workout, consult your healthcare professional for advice.

Amino acids are known as the building blocks of the body. They are vital for maintaining normal growth and repair, as well as being used to create hormones and enzymes. While possible to get the full profile of BCAAs and EAAs in the diet, it can be more difficult for those who are vegetarian, vegan and have other dietary conditions. Taking an amino acid supplement ensures that you are getting the right amino acids in the right quantities to support a healthy body. 

Scientific research shows that a loss of muscle mass and impaired immune function are related to amino acid deficiencies. Studies suggest that supplementing amino acids is effective in reversing muscle catabolism, promoting muscle anabolism, and restoring immunological function. Additionally, amino acid supplementation has been shown to be effective in muscle repair and recovery.

There is no wrong time to take an amino acid formula, however most users take it just prior or during their workouts. This may provide an additional surge of energy, enhancing athletic performance, while the added electrolytes in our natural formula aids in hydration.

If you find the Aminos a bit too sweet, we recommend adding more water to your shake or trying a half scoop. It's a simple adjustment that can make a big difference in taste. We want you to enjoy your aminos to the fullest!

  1. Mix with Different Liquids: Instead of water, try mixing the protein with almond milk, coconut milk, or regular milk. These can significantly alter the flavour profile.
  2. Blend with Fruits or Vegetables: Adding fruits like bananas, berries, or a handful of spinach can enhance the flavour and add nutritional value.
  3. Include in Recipes: Use the protein powder in recipes such as smoothies, protein pancakes, or homemade protein bars where other ingredients can mask or complement its flavour.
  4. Adjust the Mixing Ratio: Experiment with using more or less liquid to alter the strength of the flavour.
  5. Add Flavour Enhancers: Natural sweeteners like honey or maple syrup, cocoa powder, cinnamon, or vanilla extract can make a big difference in taste.
  6. Try a Different Temperature: Some proteins taste better when served cold or even blended with ice, while others might improve when slightly warmed.
  7. Experiment with Different Flavours: If the specific flavour isn’t appealing, trying another flavour in the same range might be a better fit.

We value feedback and are committed to ensuring a positive experience with our products.

At White Wolf, we strive to deliver great value, including offering free items that sometimes have short expiry dates. We aim for utmost transparency by displaying these expiry dates on our product pages. Customers are responsible for reviewing this information before purchasing. White Wolf is not liable for complaints about expiry dates if they're clearly stated on our website. Please consider this when buying, as we cannot refund or exchange items with disclosed expiry dates.

Our tub seals are subjected to higher heat-sealing temperatures than the industry minimum standards. This added heat creates a slight vacuum effect when the plastic lid is applied. Consequently, when the lid is initially twisted or lifted, it can dislodge the seal. We implement this extra heating process to enhance the protection of our products, reducing the risk of damage during packaging and transit.

Please make sure to follow us on social media, and sign up to our e-newsletter to be the first to know of any new products or Expo appearances!

Shipping

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Enjoy complimentary standard shipping across Australia for orders exceeding $119. For orders under $119, a flat rate of $12.95 applies. We also offer Express Post if you need your order quicker.

Additionally, we offer free shipping to New Zealand for orders over $130AUD. For details on other shipping fees, please refer to our Shipping Terms.

For details on other shipping fees, please refer to our Shipping Terms.

We refer to the approximate delivery times as supplied by Australia Post. Please use the tracking number sent to your email once your order has been processed to find the expected delivery date.

If you have not received your order by the suggested date by Australia Post website, please contact us and we will help you track it down and have it in your hands ASAP.

IMPORTANT: Once orders are dispatched from our warehouse, they become the responsibility of Australia Post and are therefore beyond our control. If you have chosen a tracked delivery option during checkout, you will receive updates from both White Wolf Nutrition and Australia Post regarding your tracking information.

Please be aware - we cannot take responsibility for packages that are left unattended by Australia Post. Once an item is marked as 'delivered' in our tracking system, any further queries regarding your delivery should be directed to Australia Post.

Keep in mind that Australia Post will retain your item at the post office for a limited time only. Should your package be returned to our warehouse after this period, you will need to cover the cost of resending the package to your address.

International Orders

Discover everything you need to know about placing orders from outside Australia, including shipping details, customs information and delivery expectations.

We offer international shipping. The shipping rates for international destinations will be determined during the Checkout process. Depending on your location and the chosen shipping method, delivery times can range from 2 to 5 weeks.

More information is also available here.

Delivery Options - Please note that for international orders, express or next-day delivery options are not available. We aim to ensure timely delivery, but standard international shipping practices will apply.

Taxes and Duties - All applicable taxes, duties, and customs fees incurred during international shipping will be the sole responsibility of the customer. These charges are not included in the purchase price and may vary based on your location.

Customs Declaration - It is a mandatory requirement for us to declare the retail value of your order directly on the package. This is in compliance with customs regulations.

Estimated Delivery Time - While we strive for efficiency, please anticipate receiving your order within 10-15 business days from the shipping date, provided there are no delays from your local customs authorities.

Occasionally, customs agents may delay the delivery of packages at their discretion. Such circumstances are beyond our control and may affect the delivery time of your order. We recommend contacting your local customs authority prior to making a purchase to understand any potential duties and customs charges. This can help you avoid unexpected costs and delays.

Once your international order has been dispatched and is with your local postal service, it can become challenging for us to directly track its progress. In such cases, we recommend reaching out to your local postal service office or utilising their website for tracking updates. Please refer to the tracking number provided to you at the time your order was placed for detailed information. It's important to note that the Australia Post website is our primary resource for logistics within Australia only and may not provide information on international shipments once they have left Australia. For updates beyond this point, your local postal services will be the most reliable source of information.

All orders made through whitewolfnutrition.com will be in Australian dollars AUD. The final amount does NOT include any local taxes, duties, levies or tariffs. For exchange rate please contact your preferred financial institution. Credit card processors MAY charge you a conversion fee.

RETURNS

If you need to make a return, we're here to assist and ensure a smooth process.

In the event of a change of mind, you are welcome to return your unopened product to our warehouse for online store credit. It's important to include your order number and email address to complete this process. The returned items must be in their original, undamaged packaging and in a condition suitable for resale. Please be aware that the postage costs for returning the items are not covered by us.

Additionally, when sending your order back, make sure to include a tracking number. This is crucial as we are not responsible for items lost during transit, and without a tracking number, store credit may not be approved. Upon receipt of the returned items, we will issue store credit after conducting an inspection. Please allow up to 7 business days from the date we receive your item for us to process your return or exchange. We will notify you by email as soon as your return has been received and processed.

We do not accept returns for products that have been opened due to a 'change of mind', as we understand that tastes can differ. Hence, we advise you to choose your products carefully.

To read the full Returns Policy, please click here.

As per our Returns Policy, we can only accept returns for product purchased direct from our website. They must be unopened and undamaged. Unfortunately, we cannot accept returns on opened or partially consumed products. Please be aware that the postage costs for returning the items are not covered by us.

Please include a tracking number with your return. This is crucial as we are not responsible for items lost during transit, and without a tracking number, store credit may not be approved. Once we receive the returned goods, store credit will be issued following their inspection. Please allow up to 5 business days for this process.

White Wolf Nutrition Returns:
22-26 Freight Drive, Somerton VIC Australia 3062
*Please note: This is a dispatch facility and is not accessible to the public.

We will refund products that are deemed to be faulty or defective. We will issue a store credit for products returned however they must be unopened and undamaged and able to be resold. Please provide us with a detailed explanation of the issue and any relevant photos. We will assess the situation and determine if the product is eligible for a refund or store credit.

We will refund or replace products free of charge that are deemed to be faulty or defective. Please provide us with a detailed explanation of the issue and any relevant photos. We will assess the situation and determine if the product is eligible for a return or replacement.

We understand that individual tastes vary and, as such, we are unable to accept returns for products that have been opened due to a change of mind. Therefore, we kindly advise you to select your products thoughtfully.

Here are some tips that could help change the taste profile:

  1. Mix with Different Liquids: Instead of water, try mixing the protein with almond milk, coconut milk, or regular milk. These can significantly alter the flavour profile.
  2. Blend with Fruits or Vegetables: Adding fruits like bananas, berries, or a handful of spinach can enhance the flavour and add nutritional value.
  3. Include in Recipes: Use the protein powder in recipes such as smoothies, protein pancakes, or homemade protein bars where other ingredients can mask or complement its flavour.
  4. Adjust the Mixing Ratio: Experiment with using more or less liquid to alter the strength of the flavour.
  5. Add Flavour Enhancers: Natural sweeteners like honey or maple syrup, cocoa powder, cinnamon, or vanilla extract can make a big difference in taste.
  6. Try a Different Temperature: Some proteins taste better when served cold or even blended with ice, while others might improve when slightly warmed.
  7. Experiment with Different Flavours: If the specific flavour isn’t appealing, trying another flavour in the same range might be a better fit.

If you’ve purchased a White Wolf Nutrition product from one of our authorised retailers, that particular store's returns policy will be in effect for your purchase. Please contact them directly for any queries related to returns. They will then reach out to us for a store credit. However, if you encounter any issues or are dissatisfied with their response, feel free to reach our Customer Service team.

other questions

We're excited to extend our warmest welcome to all potential partners interested in becoming wholesalers of White Wolf Nutrition's premium proteins, supplements and energy drinks! 🙌

For more information or to get an account set up, kindly email info@whitewolfnutrition.com with the following details:
Business Name:
ABN/ACN:
Email for invoices:
Contact Name:
Contact Email:
Phone:
Website:
Shipping Address:
FB/Insta link (optional):

We're always thrilled to collaborate with individuals who embody authenticity and genuinely share our values, and who are enthusiastic about promoting our products. Our White Wolf Ambassador program is exclusive and operates on an invitation-only basis. However, if you believe you're a great fit for our program, we'd love to hear from you. Please submit your details and social media handles to info@whitewolfnutrition.com for our team to review. We look forward to potentially having you join our community of passionate brand ambassadors!