Terms & Conditions
Terms & Conditions of our EOFY 2025 Promotion
The Unlock Free Products promotion is available while stocks last and offers the following free items at checkout based on your order value: spend over $149 to receive free shipping (Australia only) and a mini shaker (RRP $14.00), spend over $249 for a free Sweet Dreams (RRP $59.99), spend over $349 for a free Creatine 500g (RRP $59.99), and spend over $500 for a free 400g All-in-One Protein, Salted Caramel flavour (RRP $44.88). This offer is valid with no discount code required and cannot be used in conjunction with other offers, the subscription program, or bundles. No substitutions or swaps for free items are allowed. No refunds or credits for returns of these free items.
The EOFY Sale is available until midnight 30/06/25 and includes discounts across a range of products: drink bottles, samples, and shakers are 50% off, all proteins are 20% off, and Pure Aminos, BCAAs (essential aminos) range, PRE, Shape Shifter, Greens are also 20% off. Tri Mag and Sweet Dreams are 30% off. These offers are not valid in conjunction with other promotions or discount codes, and no returns or exchanges will be accepted on sale items or free promotional items. Bundles are also not available during the EOFY sale as they are already discounted. All offers are subject to stock availability, and once sold out, no substitutions will be made. Customers who placed orders before the sale launch are not eligible for retroactive discounts or adjustments.
Recurring / Subscription Orders
White Wolf Nutrition is excited to offer recurring orders / subscription sales on our range of products. By purchasing this way you can save 10% on the sale price of the product and set and forget so your product turns up on your door at your delivery intervals.
When purchasing a subscription / recurring order you agree to a minimum two (2) order purchase and charge.
White Wolf Nutrition engages a third party software provider for our recharge orders and once the agreement has been entered into, this agreement is between the customer and the recharge app service.
Customers must be over the age of 18 years and provide full legal name, current address, valid email address and any other legal information needed in order to complete the signup.
You are responsible for keeping your Shopify password secure, which is your means of entering the Recharge App Service. White Wolf Nutrition cannot and will not be liable for any loss or damage from your failure to maintain the security of your account and password.
You are responsible for all activity and content that is updated under your subscription service. This information can be updated, cancelled or deleted from your customer dashboard.
If for any reason you believe you have entered into a recurring / subscription service by accident we request that you contact us via email with your order number at info@whitewolfnutrition.com and we will provide a full refund after all products have been returned unopened and in their original condition.
AfterPay
With AfterPay, you can buy now & pay for your order over four fortnightly payments. There's no interest or added fees. Payment will be automatically taken from your debit or credit card in four equal payments each fortnight, and you will receive your order immediately.
You simply need:
- A debit card or credit card
- To be over 18 years of age
- To live in Australia
To use this service simply: Add your items to your shopping bag and complete the checkout.
The payment arrangement is made with AfterPay and they will approve payments at time of order. For first time AfterPay customers, the first payment will be made at the time of purchase, with payments over 6 weeks. Existing AfterPay customers’ first payment will be made in 14 days, with payments over 8 weeks. The full payment schedule will be provided to you at time of purchase.
User Generated Content (UGC)
By posting any content on social media pages Facebook, Instagram, Twitter and YouTube about White Wolf Nutrition (the Company) or its products, you are providing the Company a perpetual, royalty-free, irrevocable, non-exclusive and fully sub licensable right not only to use but also to modify, reproduce, publish, adapt, translate and create derivative from it. You are also providing the Company and its associates the right to use the name submitted in relation to the content. You guarantee that you own or have full control over the rights to the content that you have posted.
White Wolf Loyalty Program
Effective Date: January 2025
Welcome to the White Wolf Loyalty Program (“Program”). By participating in the Program, you agree to abide by these terms and conditions, which govern your participation and the earning and redemption of points. The Program is subject to change or termination at any time, and White Wolf reserves the right to modify points values, redemption options, and other benefits as we see fit, without notice.
Eligibility: To participate in the White Wolf Loyalty Program, you must be a resident of Australia and at least 18 years of age. By participating, you confirm that you meet these requirements.
Earning Points: You can earn points by making purchases on the White Wolf website, engaging with us on social media, and completing other activities as outlined in the Program. Points can be redeemed for rewards as specified in the Program. Points are non-transferable and have no cash value.
Points Expiration: Points earned in the Program are valid for the calendar year or the 12 months from the date they were earned (the expiration period is to be determined). Unused points may expire after this time, and no further notice will be given prior to their expiration.
Program Modifications and Termination: White Wolf reserves the right to modify or terminate the Program, including point values, rewards, or terms, at any time and without prior notice. You acknowledge that by participating in the Program, you are bound by the Terms and Conditions outlined here, and any updates or modifications we make. This may include changing the points system or adjusting redemption criteria, which will be at our sole discretion.
Redemption of Points: Redemption of points will only be possible once the Program has been fully activated. Points cannot be redeemed prior to the official launch, and we are currently working on fine-tuning the system. The ability to redeem points for rewards will be available only to customers who have accepted these terms and conditions when joining the Program. You cannot redeem points without agreeing to the terms outlined here.
No Retroactive Claims: Points earned prior to the official activation of the Program cannot be redeemed. This includes any points shown on your order confirmation emails before the Program is live on the website. While we are working to fix this system issue, please note that points accumulation prior to the official launch is not valid for redemption.
Account Inactivity: If your account shows no activity (earning or redeeming points) for a period of 18 months, your points will expire. Points can only be redeemed for purchases made on the White Wolf website, and points cannot be transferred to other users.
Program Errors: In the event of an error in point allocation, we reserve the right to correct the points total. If points are awarded in error or fraudulently, White Wolf can remove or adjust those points at its discretion. You agree not to participate in any fraudulent activity or manipulation of the system, and we reserve the right to suspend or terminate your account if we believe you have violated these terms.
Changes to the Program: We reserve the right to update, modify, or remove any parts of the Loyalty Program at any time. By continuing to participate in the Program after any changes, you agree to be bound by the updated terms. Changes to the Program will be communicated through the website, and you are responsible for reviewing them regularly.
Program Participation: You must be signed in to your White Wolf account at the time of purchase to earn points. Points will be awarded for qualifying purchases made through the official White Wolf website only.
Program Disputes: If you have any questions or issues regarding the points system or redemptions, please contact our customer support team. We are continuously working to improve the Program, and feedback is important to us.
Liability Disclaimer: White Wolf is not liable for any errors, technical issues, or delays related to the Program, including issues with point accumulation or redemption. We also reserve the right to suspend or cancel the Program at any time.