FAQs
Subscriptions
Our 'Subscribe & Save' program is designed to provide our valued customers with exclusive discounts. Select products from our store can be set up on a subscription basis, with delivery intervals of your choice, ranging from 14 to 90 days.
Is there a required minimum number of orders for subscribing?
No. There is no minimum number of orders required for our Subscribe & Save program. You can cancel your subscription at any time. Please allow at least 3 business days before your next scheduled order if you require our team to process a cancellation.
Can I edit or change my subscription?
Yes! You have the flexibility to edit your subscription at any time, including swapping flavours, adding products, changing your delivery frequency, skipping an order or cancelling. Simply log in to your WhiteWolf account or use the subscription management link in your order confirmation emails.
If you need our Customer Service team to make changes for you, please contact us at least 3 business days before your next scheduled order. Once an order has entered processing with our fulfilment warehouse, we may be unable to make changes or cancel that order.
I want to cancel my subscription
You can cancel your subscription at any time by logging in to your WhiteWolf account or using the subscription management link in your order emails.
If you would like our Customer Service team to cancel it for you, please contact us at least 3 business days before your next scheduled order. Cancelling your subscription does not cancel an order that has already entered processing. Email hello@whitewolfnutrition.com with the subject line "SUBSCRIPTION CANCELLATION."
My promo code is not working with my subscription
Please be aware that discount codes and special offers cannot be combined with our subscriptions, as our Subscribe & Save service already includes discounted pricing.
Will my subscription price ever change?
While your subscription will continue to receive the same Subscribe & Save discount percentage, the base price of the product may change over time in line with regular pricing updates across our store. If product prices change, your subscription discount will continue to apply to the updated product price.
I have more questions!
For all other enquiries, our dedicated Customer Service team is here to help at hello@whitewolfnutrition.com
About Our Products
Here you'll find essential information and answers to our most frequently asked questions regarding the unique qualities and benefits of our product range.
Why White Wolf Nutrition?
We are committed to developing only the highest quality products from clean and pure ingredients that deliver results, never compromise on taste, and support healthy lifestyles. From proteins to gut health support supplements, all our products are always made from non-GMO, 100% natural ingredients without any nasties or fillers. With supplements suitable for vegans and non-vegans alike, everything we put into our products has a purpose in supporting healthy lifestyles.
Do you sell samples?
Yes, we have samples of our three Protein ranges and Greens available for purchase. You can purchase individual flavours or save money with a Sample Pack/Box:
• All in One Pea Protein with Superfoods (4 flavours)
• Whey Protein Samples (3 flavours available)
How should I store my White Wolf products?
Pre Workouts - We reccomend storing your pre workout in the freezer as some ingredients in pre workouts are "hygroscopic" meaning they attract moisture.
All other products - Store in a cool dry place away from direct sunlight and ensure packaging is resealed after each use. Do not use a wet scoop.
Are your products safe to use whilst pregnant or breastfeeding?
Our vegan protein blends use the highest quality ingredients available and don't include any artificial ingredients. It should be an acceptable source of protein during pregnancy and breastfeeding for healthy women. As every pregnancy can be different, we do recommend that prior to taking our protein, pregnant and breastfeeding women should consult a physician or their health care professional to ensure our products are suitable for you.
Do your products contain caffeine?
Yes, some of our products contain caffeine. Here is the break down of each product containing Caffeine:
• All Natural Pre Workout = contains 125mg per serve
• Iced Coffee All In One Protein = contains less than 63mg per serve.
Do your products contain peanuts?
Yes, currently one of our products contain peanuts.
• Peanut Brittle - Natural & Lean Protein
Are White Wolf products manufactured in a certified facility?
Yes. White Wolf products are manufactured in Australia in a GMP and HACCP certified facility. These internationally recognised standards ensure strict quality control, food safety procedures, and consistent production practices. This helps ensure every batch of White Wolf products is produced to high safety and quality standards.
Why does it say on your packaging 'May Contain: gluten, milk, fish, soy, egg, peanuts, tree nuts, corn & seeds'?
As our products are made in a facility not exclusively dedicated to gluten-free, soy-free, egg-free, nut-free, and seed-free manufacturing we must include that particular line on our labels. Our manufacturing partner in regional NSW, produces a variety of items for different companies, including ours. As a small, family-operated business, we currently do not have our own dedicated manufacturing facility, but it's a goal we are excitedly working towards! Despite these limitations, we are committed to the highest standards of quality and safety. Our manufacturer is selected for their professionalism and dedication to maintaining rigorous cleaning processes between production runs and every measure is taken to prevent cross-contamination. Their cleaning procedures are thorough and meticulous, aimed at eliminating any risk of allergen residue in our products.
What sweetener do you use?
We only use all natural sweeteners. Stevia is used in our powdered products.
Can I use your protein as a meal replacement?
Mixing a scoop of our protein powder with your preferred liquid (and/or fruit, nuts or even coconut oil) can create a delicious and nutritious smoothie that serves as a great meal replacement. Additionally, our proteins are an excellent way to boost the protein content in your diet, complementing a healthy and active lifestyle. However, for optimal health, it's important to maintain a well-balanced diet rich in fresh, whole foods.
What is the difference between your two vegan protein ranges?
Our Lean Plant Protein and Superfood Plant Protein are both vegan, but they're made for slightly different routines. We also have Whey Better Protein, a grass-fed whey boosted with collagen.
Lean Plant Protein (900g tub and 30g sample)
Protein sources: a blend of organic pea, watermelon seed and pumpkin seed proteins.
Flavours: French Vanilla, Chocolate Malt, Banana Cinnamon, Caramel Swirl, Choc Mint Crisp, Strawberries & Cream, Coconut Rough and Peanut Brittle.
Added extras: contains DigeZyme® digestive enzymes and LactoSpore® probiotic.
What's in it: vegan, low carb, keto-friendly and non-GMO. Naturally sweetened and flavoured, with no fillers, gums, flours, gluten, dairy or artificial additives.
How to use it: enjoy it before or after exercise, blend it into smoothies or use it in cooking. Each 900g tub gives you 30 serves.
Who it suits: anyone after a lean, plant-based protein.
Superfood Plant Protein (400g, 1kg and 2.25kg bags, and 30g sample)
Protein sources: pea protein combined with a blend of wholefood superfood ingredients.
Flavours: Creamy Vanilla, Smooth Chocolate, Salted Caramel and Iced Coffee.
How to use it: a great everyday shake, or blend it into smoothies and recipes.
Who it suits: anyone who wants their protein shake to include a range of superfood ingredients.
The key difference is the formula. Lean Plant Protein is a pure, lean protein with added enzymes and probiotic, while Superfood Plant Protein combines plant protein with wholefood superfood ingredients.
Why plant protein?
There are many reasons people are turning to vegan, plant-based protein. For some it aligns with their personal values, while others simply prefer a dairy-free option. Plant protein can be a great way to help you reach your daily protein intake, and plant protein powders are often higher in fibre and work really well in all kinds of recipes!
Why whey protein?
Whey protein is one of the most popular protein supplements available. It's a complete protein, containing all nine essential amino acids, and it's a convenient way to help you reach your daily protein intake. Protein is needed for tissue building and repair.
What are the benefits of taking protein powder?
Dietary protein is an important part of a balanced diet. Proteins are made up of building blocks called amino acids, which your body uses for many things, including making enzymes and hormones. Protein is needed for tissue building and repair. Our Whey Better Protein is a convenient way to add protein to your day, with Australian grass-fed whey boosted with hydrolysed collagen.
How often should I take protein powder?
This depends largely on your health and wellness goals. Protein powder is commonly taken for muscle building, for dietary supplementation, for weight loss or for performance improvement. Often this protein is great to be consumed before you hit the gym, as a morning/afternoon snack or in between meals. But it’s best to speak to your healthcare professional if you are unsure how often to take your protein powder.
Yes, our superfood blend added to our proteins are organic.
Is your Whey Protein certified as organic?
Although we only source the highest quality whey protein from Australian grass feed, free range cows that is free from hormones, GMO’s and pesticides our whey protein is not certified organic.
Are your products Halal Certified or Kosher?
Whilst our proteins and supplements are designed by professionals and made with all natural ingredients, they are unfortunately not Halal or Kosher Certified.
There is some clumping!
To prevent further clumping happening with your PreWorkout, we highly recommend storing it in the freezer. Please know that the clumping is due to the hygroscopic nature of some of the ingredients we use, which can cause the powder to absorb moisture from the air and clump together. This is a direct result of our commitment to using natural ingredients and avoiding artificial preservatives. However, we want to reassure you that the effectiveness and quality of the product are not affected by this clumping. But it does make it incredibly difficult to blend!
When is best to take pre workout?
You can enjoy pre-workout at any time of day, but most people have it about 20 to 30 minutes before training. As it contains caffeine, we recommend avoiding it in the evening.
Can I consume pre workout/fat burners on an empty stomach?
How you take pre workout largely depends on your tolerance to caffeine and other stimulants. For most, it's not recommended to eat a meal before your workout to avoid feeling ill and suffering from fatigue. But if you are particularly sensitive to pre workout, consuming it alongside something light to eat might help. If you're not sure how to best take pre workout, consult your healthcare professional for advice.
Why supplement amino acids?
Amino acids are the building blocks of protein, and your body uses them to make enzymes and hormones. There are nine essential amino acids (EAAs), including the three branched-chain amino acids (BCAAs), which your body can't make on its own, so they need to come from food. Getting the full range from your diet can take a little more planning for people who are vegetarian or vegan. An amino acid supplement is a convenient way to add them to your daily routine.
There's no wrong time to enjoy an amino acid drink. Most people sip it before or during their workouts. Our BCAA + Hydration is naturally flavoured, with all nine essential amino acids and added electrolytes, and it's a refreshing way to help you drink more water while you train.
My Aminos are too sweet, what can I do?
If you find the Aminos a bit too sweet, we recommend adding more water to your shake or trying a half scoop. It's a simple adjustment that can make a big difference in taste. We want you to enjoy your aminos to the fullest!
I don't like the taste, what can I do?
- Mix with Different Liquids: Instead of water, try mixing the protein with almond milk, coconut milk, or regular milk. These can significantly alter the flavour profile.
- Blend with Fruits or Vegetables: Adding fruits like bananas, berries, or a handful of spinach can enhance the flavour and add nutritional value.
- Include in Recipes: Use the protein powder in recipes such as smoothies, protein pancakes, or homemade protein bars where other ingredients can mask or complement its flavour.
- Adjust the Mixing Ratio: Experiment with using more or less liquid to alter the strength of the flavour.
- Add Flavour Enhancers: Natural sweeteners like honey or maple syrup, cocoa powder, cinnamon, or vanilla extract can make a big difference in taste.
- Try a Different Temperature: Some proteins taste better when served cold or even blended with ice, while others might improve when slightly warmed.
- Experiment with Different Flavours: If the specific flavour isn’t appealing, trying another flavour in the same range might be a better fit.
We value feedback and are committed to ensuring a positive experience with our products.
At White Wolf, we strive to deliver great value, including offering free items that sometimes have short expiry dates. We aim for utmost transparency by displaying these expiry dates on our product pages. Customers are responsible for reviewing this information before purchasing. White Wolf is not liable for complaints about expiry dates if they're clearly stated on our website. Please consider this when buying, as we cannot refund or exchange items with disclosed expiry dates.
Why do our tub seals sometimes appear tightly sealed and may be pulled off when the lid is first twisted or lifted?
Our tub seals are subjected to higher heat-sealing temperatures than the industry minimum standards. This added heat creates a slight vacuum effect when the plastic lid is applied. Consequently, when the lid is initially twisted or lifted, it can dislodge the seal. We implement this extra heating process to enhance the protection of our products, reducing the risk of damage during packaging and transit.
Do White Wolf products contain heavy metals?
In Australia, all food products are regulated by Food Standards Australia New Zealand (FSANZ), which enforces strict limits for contaminants such as lead, cadmium, arsenic and mercury to help protect consumer safety.
At White Wolf Nutrition, we carefully source our ingredients from trusted suppliers who provide Certificates of Analysis (COA) confirming that raw materials meet strict safety and quality standards, including heavy metal testing. Any ingredient that does not meet these standards is rejected and never used in our products.
We remain committed to delivering products that meet strict Australian food safety regulations so our customers can enjoy White Wolf supplements with confidence.
Do you have any new products coming out? Will you be at any Expos?
Please make sure to follow us on social media, and sign up to our e-newsletter to be the first to know of any new products or Expo appearances!
Shipping
How can I get free shipping?
Enjoy complimentary standard shipping across Australia for orders exceeding $150. For orders under $150, a flat rate of $13.95 applies. We also offer Express Post if you need your order quicker.
Additionally, we offer free shipping to New Zealand for orders over $130AUD. For details on other shipping fees, please refer to our Shipping Terms.
How much does shipping cost?
For details on other shipping fees, please refer to our Shipping Terms.
Tracking your order
We refer to the approximate delivery times as supplied by Australia Post. Please use the tracking number sent to your email once your order has been processed to find the expected delivery date.
If you have not received your order by the suggested date by Australia Post website, please contact us and we will help you track it down and have it in your hands ASAP.
IMPORTANT: Once orders are dispatched from our warehouse, they become the responsibility of Australia Post and are therefore beyond our control. If you have chosen a tracked delivery option during checkout, you will receive updates from both White Wolf Nutrition and Australia Post regarding your tracking information.
Please be aware - we cannot take responsibility for packages that are left unattended by Australia Post. Once an item is marked as 'delivered' in our tracking system, any further queries regarding your delivery should be directed to Australia Post.
Keep in mind that Australia Post will retain your item at the post office for a limited time only. Should your package be returned to our warehouse after this period, you will need to cover the cost of resending the package to your address.
International Orders
Discover everything you need to know about placing orders from outside Australia, including shipping details, customs information and delivery expectations.
Why can’t I ship to some Middle Eastern countries right now?
Due to current airspace disruptions affecting the Middle East region, Australia Post has advised that some international shipping services are temporarily suspended or experiencing delays.
At the moment, services to several destinations in the Middle East are temporarily suspended, including Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and the United Arab Emirates. Some nearby regions may also experience delays or limited services while airline routes are affected.
Because of this, we may be unable to ship orders to certain destinations until services resume. If you place an order to one of these affected countries, it may be held until shipping becomes available again or cancelled and refunded if preferred.
For the latest updates, we recommend checking the Australia Post website for international service announcements.
Do you ship Internationally?
We offer international shipping. The shipping rates for international destinations will be determined during the Checkout process. Depending on your location and the chosen shipping method, delivery times can range from 2 to 5 weeks.
More information is also available here.
International shipping information
Delivery Options - Please note that for international orders, express or next-day delivery options are not available. We aim to ensure timely delivery, but standard international shipping practices will apply.
Taxes and Duties - All applicable taxes, duties, and customs fees incurred during international shipping will be the sole responsibility of the customer. These charges are not included in the purchase price and may vary based on your location.
Customs Declaration - It is a mandatory requirement for us to declare the retail value of your order directly on the package. This is in compliance with customs regulations.
Estimated Delivery Time - While we strive for efficiency, please anticipate receiving your order within 10-15 business days from the shipping date, provided there are no delays from your local customs authorities.
International & Customs delays
Occasionally, customs agents may delay the delivery of packages at their discretion. Such circumstances are beyond our control and may affect the delivery time of your order. We recommend contacting your local customs authority prior to making a purchase to understand any potential duties and customs charges. This can help you avoid unexpected costs and delays.
International order tracking
Once your international order has been dispatched and is with your local postal service, it can become challenging for us to directly track its progress. In such cases, we recommend reaching out to your local postal service office or utilising their website for tracking updates. Please refer to the tracking number provided to you at the time your order was placed for detailed information. It's important to note that the Australia Post website is our primary resource for logistics within Australia only and may not provide information on international shipments once they have left Australia. For updates beyond this point, your local postal services will be the most reliable source of information.
Currency & exchange rates
All orders made through whitewolfnutrition.com will be in Australian dollars AUD. The final amount does NOT include any local taxes, duties, levies or tariffs. For exchange rate please contact your preferred financial institution. Credit card processors MAY charge you a conversion fee.
Will I be charged tariffs or customs duties when ordering from the USA?
As of May 2025, new regulations introduced by US Customs mean that any items declared with a country of origin as China or Hong Kong are now subject to a 145% import tariff. These tariffs apply to all shipments, regardless of value—there are no low-value exemptions as there were in the past.
Our products are blended and/or packed in Australia, but some include imported ingredients. In accordance with shipping and customs protocols, certain product declarations (e.g. country of origin for raw materials) may automatically flow through to international shipping labels, depending on your destination:
As a result, US-based orders may face:
- 145% tariff charges, payable by the recipient
- Formal clearance processes with US Customs
- Significant delays at the border
- Returned or abandoned parcels if tariffs are not paid
👉 Whitewolf is not responsible for any US tariffs, customs duties, clearance delays, or packages that are lost, misdirected, returned, or abandoned due to actions taken by US Customs and Border Protection.
Given these changes, we strongly recommend that US customers review current import restrictions and duties before placing an order. If you’re unsure, feel free to reach out to our team—we’re happy to help.
Returns
If you need to make a return, we're here to assist and ensure a smooth process.
What is your Returns Policy?
In the event of a change of mind, you are welcome to return your unopened product to our warehouse for online store credit. It's important to include your order number and email address to complete this process. The returned items must be in their original, undamaged packaging and in a condition suitable for resale. Please be aware that the postage costs for returning the items are not covered by us.
Additionally, when sending your order back, make sure to include a tracking number. This is crucial as we are not responsible for items lost during transit, and without a tracking number, store credit may not be approved. Upon receipt of the returned items, we will issue store credit after conducting an inspection. Please allow up to 7 business days from the date we receive your item for us to process your return or exchange. We will notify you by email as soon as your return has been received and processed.
We do not accept returns for products that have been opened due to a 'change of mind', as we understand that tastes can differ. Hence, we advise you to choose your products carefully.
To read the full Returns Policy, please click here.
I want to return my order
As per our Returns Policy, we can only accept returns for product purchased direct from our website. They must be unopened and undamaged. Unfortunately, we cannot accept returns on opened or partially consumed products. Please be aware that the postage costs for returning the items are not covered by us.
Please include a tracking number with your return. This is crucial as we are not responsible for items lost during transit, and without a tracking number, store credit may not be approved. Once we receive the returned goods, store credit will be issued following their inspection. Please allow up to 5 business days for this process.
White Wolf Nutrition Returns:
22-26 Freight Drive, Somerton VIC Australia 3062
*Please note: This is a dispatch facility and is not accessible to the public.
I would like a refund
We will refund products that are deemed to be faulty or defective. We will issue a store credit for products returned however they must be unopened and undamaged and able to be resold. Please provide us with a detailed explanation of the issue and any relevant photos. We will assess the situation and determine if the product is eligible for a refund or store credit.
My product is faulty or defective
We will refund or replace products free of charge that are deemed to be faulty or defective. Please provide us with a detailed explanation of the issue and any relevant photos. We will assess the situation and determine if the product is eligible for a return or replacement.
Do you offer a taste satisfaction guarantee?
We understand that individual tastes vary and, as such, we are unable to accept returns for products that have been opened due to a change of mind. Therefore, we kindly advise you to select your products thoughtfully.
Here are some tips that could help change the taste profile:
- Mix with Different Liquids: Instead of water, try mixing the protein with almond milk, coconut milk, or regular milk. These can significantly alter the flavour profile.
- Blend with Fruits or Vegetables: Adding fruits like bananas, berries, or a handful of spinach can enhance the flavour and add nutritional value.
- Include in Recipes: Use the protein powder in recipes such as smoothies, protein pancakes, or homemade protein bars where other ingredients can mask or complement its flavour.
- Adjust the Mixing Ratio: Experiment with using more or less liquid to alter the strength of the flavour.
- Add Flavour Enhancers: Natural sweeteners like honey or maple syrup, cocoa powder, cinnamon, or vanilla extract can make a big difference in taste.
- Try a Different Temperature: Some proteins taste better when served cold or even blended with ice, while others might improve when slightly warmed.
- Experiment with Different Flavours: If the specific flavour isn’t appealing, trying another flavour in the same range might be a better fit.
Can I return your product I purchased from a store?
If you’ve purchased a White Wolf Nutrition product from one of our authorised retailers, that particular store's returns policy will be in effect for your purchase. Please contact them directly for any queries related to returns. They will then reach out to us for a store credit. However, if you encounter any issues or are dissatisfied with their response, feel free to reach our Customer Service team.
Other Questions
I'm interested in becoming a Wholesaler
We're excited to extend our warmest welcome to all potential partners interested in becoming wholesalers of White Wolf Nutrition's premium proteins, supplements and energy drinks! 🙌
For more information or to get an account set up, kindly emailinfo@whitewolfnutrition.com with the following details:
Business Name:
ABN/ACN:
Email for invoices:
Contact Name:
Contact Email:
Phone:
Website:
Shipping Address:
FB/Insta link (optional):
How can I become a White Wolf Ambassador?
We're always thrilled to collaborate with individuals who embody authenticity and genuinely share our values, and who are enthusiastic about promoting our products. Our White Wolf Ambassador program is exclusive and operates on an invitation-only basis. However, if you believe you're a great fit for our program, we'd love to hear from you.
Please submit your details and social media handles to info@whitewolfnutrition.com for our team to review. We look forward to potentially having you join our community of passionate brand ambassadors!
What sustainability practices does White Wolf Nutrition follow?
Sustainability is an ongoing focus for White Wolf Nutrition. Wherever possible, we support Australian suppliers, manufacture locally, and work with packaging partners based in Australia to reduce transportation impacts. We also produce in smaller batch runs to help maintain freshness and reduce excess inventory and waste while ensuring our products remain high quality and effective.
What are White Wolf Nutrition’s ethics and values?
White Wolf Nutrition was founded on a commitment to clean, honest nutrition and responsible business practices. We prioritise high-quality ingredients, transparent labelling, and trusted manufacturing partners to ensure our products meet strict safety and quality standards. As an Australian family-owned business, we also aim to support local suppliers and build positive relationships with our customers, partners and community.
