Privacy policy
Last updated: 30 September 2026
White Wolf Nutrition operates this website and online store. This Privacy Policy explains how we collect, use, hold and disclose personal information when you browse our website, purchase products, manage a subscription or contact us.
SECTION 1 - INFORMATION WE COLLECT
We collect information you provide when placing an order, creating an account, managing a subscription, signing up for marketing or contacting Customer Service. This may include your name, email address, phone number, billing and delivery addresses, order history, preferences and correspondence. We may also collect technical and browsing information, including your IP address, browser and device details, pages viewed and interactions with our website, using cookies and similar technologies. Payments are processed through Shopify and other payment providers. We receive transaction information needed to manage orders and refunds; we do not ask you to send full credit card details by email. If you do not provide information needed to process an order or respond to a request, we may be unable to provide that service.
SECTION 2 - HOW WE USE YOUR INFORMATION
We use personal information to:
- Process orders, payments, deliveries, returns and refunds.
- Manage customer accounts and subscriptions.
- Respond to enquiries and provide customer support.
- Improve our website, products and customer experience.
- Send marketing where we have your consent or are otherwise permitted by law.
- Support relevant advertising, prevent fraud and meet legal obligations.
We collect information directly from you, automatically through website technologies, and from service providers involved in these activities.
SECTION 3 - MARKETING & YOUR CHOICES
You can unsubscribe from marketing emails using the unsubscribe link, and from marketing SMS using the opt-out instructions in the message. You can also contact us at hello@whitewolfnutrition.com. We will action unsubscribe requests within the timeframe required by law. Unsubscribing from marketing does not stop necessary communications about orders, payments or subscriptions. Using our website or providing information for an order does not, by itself, give unrestricted permission for unrelated marketing.
SECTION 4 - SHOPIFY & PAYMENTS
Our store is hosted by Shopify, which provides the platform used to operate our online store. Shopify and payment providers process personal information to support checkout, payments, security and other platform functions. Their handling of personal information is also described in their own privacy policies. For information about Shopify’s practices and available privacy controls, visit:
SECTION 5 - DISCLOSURE & SERVICE PROVIDERS
We may disclose information to providers that help us operate our business, including ecommerce platforms, payment processors, subscription services, fulfilment and delivery providers, customer support tools, email and SMS platforms, analytics providers and advertising services. We may also disclose information where you authorise us to do so, where required or permitted by law, or where reasonably necessary to investigate fraud or protect legal rights. If our business is sold or restructured, relevant personal information may be transferred as part of that transaction, subject to applicable law.
SECTION 6 - COOKIES, ANALYTICS & ADVERTISING
Our website uses cookies and similar technologies to support checkout and account functions, remember preferences, understand website usage and support advertising. Analytics and advertising providers may process device identifiers, browsing activity and interactions with our website. You can manage cookies through your browser and any privacy controls available on our website. Restricting cookies may affect some website functions. Third-party providers explain their own technologies and controls in their privacy policies.
SECTION 7 - OVERSEAS PROCESSING
Shopify and other service providers may store or process personal information outside Australia. The locations depend on the providers and services involved. We take reasonable steps required by applicable law concerning overseas disclosures. You can contact us for further information about the providers and processing locations relevant to your information.
SECTION 8 - SECURITY & RETENTION
We take reasonable steps to protect personal information against misuse, loss and unauthorised access, alteration or disclosure. No online system can guarantee complete security. Please do not send full credit card details or unnecessary sensitive information by email. We retain information for as long as reasonably needed to provide services, maintain necessary records, resolve disputes and meet legal obligations. We take reasonable steps to delete or de-identify information when it is no longer needed, subject to applicable requirements.
SECTION 9 - ACCESS, CORRECTIONS & COMPLAINTS
You can contact us to request access to personal information we hold about you, request correction of inaccurate information or raise a privacy complaint. We may need to verify your identity before acting on a request. You may also request deletion; some information may need to be retained for legal or operational reasons. We will assess requests and complaints and respond within a reasonable timeframe, in accordance with applicable law. If we cannot fulfil a request, we will explain the reason where required. If your complaint remains unresolved, you may contact the relevant privacy regulator, including the Office of the Australian Information Commissioner, where applicable.
SECTION 10 - THIRD-PARTY LINKS
Our website may link to independent websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing information.
SECTION 11 - CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our practices or legal requirements. The current version will be published on this page with its updated date. We will provide additional notice where required by law.
SECTION 12 - CONTACT INFORMATION
For privacy enquiries, requests or complaints, email hello@whitewolfnutrition.com or write to:
White Wolf Nutrition — Privacy Enquiries
600 Victoria Ave
Richmond, Victoria 3121
Australia
This address is for postal correspondence only. The premises are not open to the public, and customer visits or order collections are not available.