Shipping policy

At White Wolf Nutrition, we aim to dispatch orders quickly and efficiently so you can receive your order as soon as possible. Orders placed before 1pm AEST Monday to Friday are usually dispatched the same business day, excluding public holidays, promotional periods, and peak sale events (such as EOFY and Black Friday).

SECTION 1 - AUSTRALIAN SHIPPING

We offer complimentary standard shipping Australia-wide on orders over $150 AUD. Orders under $150 AUD are charged a flat rate shipping fee of $13.95 AUD. Express shipping options may also be available at checkout for customers requiring faster delivery.

Estimated standard delivery timeframes provided by Australia Post are:

New South Wales, Victoria & Queensland: 2–5 business days
Tasmania & South Australia: 3–5 business days
Northern Territory & Western Australia: 5–7 business days

Delivery timeframes are estimates only and may vary due to carrier delays, weather events, public holidays, regional locations, or other circumstances outside our control.

SECTION 2 - NEW ZEALAND SHIPPING

We offer complimentary standard shipping to New Zealand on orders over $130 AUD. Shipping rates for New Zealand orders under this threshold will be calculated at checkout.

SECTION 3 - INTERNATIONAL SHIPPING

White Wolf Nutrition ships internationally to selected countries. International shipping rates are calculated at checkout based on the destination, shipping method selected, and order weight. Estimated international delivery timeframes generally range between 2–5 weeks depending on the destination country, local postal network, customs processing, and carrier delays. Express or next-day international shipping options may not be available for all locations.

SECTION 4 - TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please use the tracking number provided to monitor your parcel and review estimated delivery dates supplied by Australia Post or the relevant shipping provider. If your order has not arrived within the estimated delivery timeframe, please contact our Customer Service team at hello@whitewolfnutrition.com and we will do our best to assist.

SECTION 5 - SHIPPING RESPONSIBILITY & DELIVERED PARCELS

Once orders leave our warehouse, they become the responsibility of the shipping carrier and are outside of White Wolf Nutrition’s direct control. If you select a tracked shipping option at checkout, you may receive updates from both White Wolf Nutrition and Australia Post or the selected carrier regarding your parcel.

White Wolf Nutrition is not responsible for parcels that are left unattended, stolen after delivery, delayed by the carrier, or marked as delivered by the shipping provider. Once a parcel is marked as delivered by the carrier, any delivery disputes or delivery investigations must be lodged directly with the relevant postal or courier service.

SECTION 6 - INCORRECT ADDRESSES & RETURNED ORDERS

Customers are responsible for ensuring all shipping details entered at checkout are accurate and complete. If an order cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the parcel from a post office or collection point within the required timeframe, the parcel may be returned to White Wolf Nutrition.

Where an Australian order is returned to us under these circumstances, a $13.95 standard shipping fee will be deducted from any store credit/refund issued, including where the original order qualified for complimentary shipping. This reflects the shipping costs incurred by White Wolf Nutrition in fulfilling the original order.

If the returned order is received back in saleable condition, we may, at our discretion, provide store credit for the remaining value of the returned products. If the customer requests the order to be resent, a new shipping charge will apply.

International returned orders may be subject to the original shipping fee, return shipping fees, customs charges, duties, taxes and other carrier charges incurred.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

SECTION 7 - CUSTOMS, DUTIES & INTERNATIONAL REGULATIONS

For international orders, customers are responsible for checking whether products are permitted to be imported into their country before placing an order. All customs duties, taxes, tariffs, import charges, clearance fees, brokerage fees, and other government charges are the sole responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated. White Wolf Nutrition is not responsible for parcels delayed, rejected, held, confiscated, destroyed, abandoned, or returned by customs or border authorities.

Customs regulations vary between countries and may change without notice. We recommend contacting your local customs office prior to placing an order to understand any applicable import restrictions, duties, taxes, or fees.

SECTION 8 - USA CUSTOMS & TARIFF INFORMATION

As of May 2025, certain products entering the United States may be subject to additional tariffs, duties, import charges, inspections, or formal customs clearance processes depending on product classification, declared origin of ingredients, and current US Customs regulations. Some White Wolf Nutrition products contain imported ingredients and customs declarations may reference ingredient origin information where required by international shipping regulations.

White Wolf Nutrition is not responsible for any tariffs, customs duties, import taxes, brokerage fees, clearance delays, confiscated parcels, returned parcels, abandoned shipments, or additional charges imposed by US Customs and Border Protection or any international customs authority. Customers are strongly encouraged to review current import regulations and customs requirements prior to placing an international order.

SECTION 9 - CURRENCY & EXCHANGE RATES

All purchases made through whitewolfnutrition.com are processed in Australian Dollars (AUD). Final order totals do not include international duties, taxes, levies, tariffs, customs charges, or foreign transaction fees that may be charged by your financial institution or local government authorities. Exchange rates and international transaction fees are determined by your payment provider or financial institution.

SECTION 10 - CONTACT INFORMATION

If you have any questions regarding shipping, tracking, delivery, or international orders, please contact our Customer Service team at hello@whitewolfnutrition.com