Returns and Damaged Items

OUR PROMISE

Our promise to you is to have orders dispatched and delivered as fast as possible. Orders made before 1pm AEST Monday-Friday will usually be despatched same day.

RETURNS & REFUNDS

White Wolf Nutrition will replace or refund any broken, damaged or incorrect items purchased directly from our website. Our policy lasts 30 days and we’ll make sure we deal with any issues in a fast and effective manner. To make a claim we request please fill out the Claim Form (at the bottom of this page) to the best of your ability. 

If you’ve purchased a White Wolf Nutrition product from one of our authorised retailers, that particular store's returns policy will be in effect for your purchase. Please contact them directly for any queries related to returns. They will then reach out to us for a store credit. However, if you encounter any issues or are dissatisfied with their response, feel free to reach our Customer Service team.

Please note that we want all customers to be satisfied with their orders, however if you simply don't like the taste of something, give it to a friend who will, as we cannot refund for this reason.

PRICING ERRORS / WEBSITE ISSUES

At White Wolf Nutrition, we strive to ensure all product information, including pricing, is accurate and up-to-date. However, in rare cases, website errors may cause incorrect prices or unavailable items to appear at checkout. In line with Australian Consumer Law, we reserve the right to cancel or amend orders if there is a clear pricing error, particularly if the price does not reflect the product's true value. In such cases, customers will be promptly notified, and any payments made will be refunded. This policy ensures fairness across all transactions and helps maintain a consistent experience for all White Wolf Nutrition customers.

CHANGE OF MIND

If you change your mind about a purchase and return it to us unopened and in re-saleable condition within 30 days, we will offer you a product exchange or a credit note. We can only accept returns for product purchased direct from our website. Please be aware that the postage costs for returning the items are not covered by us.  

INCORRECT ADDRESS / UNCLAIMED ORDERS

White Wolf Nutrition kindly informs its valued customers that we are unable to issue refunds for orders that have been dispatched to an incorrect address provided by the customer, or for items that remain unclaimed and are subsequently returned to the sender by Australia Post or other international postal services. Furthermore, in the event that items are not cleared by customs, White Wolf Nutrition cannot be held responsible. It is the responsibility of the customer in the respective country to verify any customs regulations or restrictions prior to ordering our products. We urge our customers to double-check their shipping details and familiarise themselves with their local customs policies to ensure a smooth delivery of their orders.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@whitewolfnutrition.com